Privacy Policy

1. Information we collect

We collect information you give us directly — such as your name, brand name, email address, phone number, and any details you share when you contact us or ask us to build your store.

We also collect some information automatically when you visit our pages, including your device type, browser, approximate location, and how you interact with the pages. We use cookies and similar technologies for this (see Cookies below).

2. How we use your information

We use your information to respond to your enquiries, build and operate your store, provide support, process payments through our payment partners, keep our services secure, and improve what we offer. We may also contact you about your store or important service updates.

3. Cookies and similar technologies

Cookies are small files stored on your device. We use essential cookies to make our pages work and, where permitted, analytics cookies to understand how our pages are used. You can control cookies through your browser settings; blocking some cookies may affect how the pages work.

4. How we share information

We do not sell your personal information. We share it only with service providers who help us run our services (such as hosting and payment providers), when required by law, or as part of a business transfer such as a merger or acquisition. Providers are only permitted to use your information to perform services for us.

5. Payments

Payments are processed by third-party payment providers. We do not store full card numbers. Card processing fees are charged by the payment provider on each sale. Your use of a payment provider is also subject to that provider's terms and privacy policy.

6. Data retention

We keep your information for as long as needed to provide our services and to meet our legal, accounting, and reporting obligations. When it is no longer needed, we delete or anonymise it.

7. Security

We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your rights

Depending on your location, you may have the right to access, correct, or delete your personal information, or to object to or restrict certain processing. To make a request, contact us using the details below. We will respond in line with applicable law.

9. Children's privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will remove it.

10. Users outside the UAE

We are based in the United Arab Emirates. If you access our services from elsewhere, your information may be processed in the UAE and in other countries where we or our providers operate.

11. Changes to this policy

We may update this policy from time to time. When we do, we will change the effective date above and, where appropriate, let you know. Your continued use of our services means you accept the updated policy.

12. Contact us

If you have questions about this policy or your information, contact us at care@texnai.com.